Privacy Policy

Information we collect

When you shop with us or create an account, we may collect:

• Contact and identity details — name, email address, phone number.
• Order details — shipping and billing address, items purchased.
• Payment information — handled securely by our payment processors; we do not store full card numbers.
• Technical and usage data — device, browser, IP address, and pages viewed, collected automatically through cookies and similar tools.

How we use your information

• To process, fulfill, and deliver your orders.
• To manage your customer account and provide support.
• To communicate about orders, and — with your consent — send marketing.
• To improve our website, prevent fraud, and meet legal obligations.

How we share information

We share personal information only with providers who help us run the business — including Shopify (our commerce platform), payment processors, and shipping carriers — and where required by law. We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of marketing at any time. To make a request, contact us at hello@vanterre.com.

Data retention & security

We keep personal information for as long as needed to fulfill orders and meet legal and accounting requirements, and we use reasonable safeguards to protect it. No method of transmission is completely secure, so we cannot guarantee absolute security.

Children

Our website is not directed to children under 16, and we do not knowingly collect their personal information.

Changes & contact

We may update this policy from time to time; the date above reflects the latest version. Questions? Reach us at hello@vanterre.com.